Collections Specialist - Southfield, MI

A well-established organization in the legal and financial services sector is seeking a skilled Collections Specialist to join their Southfield-based team. This position is ideal for a seasoned professional with a strong background in consumer debt recovery, negotiation, and regulatory compliance. Candidates must bring at least 3 years of experience and a commitment to delivering results with professionalism and integrity.

Key Responsibilities

• Contact consumers to collect outstanding debts through phone, email, and written correspondence
• Negotiate payment plans and settlements that are compliant and mutually beneficial
• Maintain accurate and detailed records of all account activity and communications
• Monitor account status and proactively address potential collection challenges
• Utilize skip-tracing tools and resources to locate and verify debtor information
• Ensure compliance with FDCPA and all relevant state and federal regulations
• Identify and pursue opportunities for asset recovery, including garnishments
• Review credit applications and supporting documentation to inform collection efforts
• Maintain a respectful and professional approach in all interactions with account holders

Qualifications

• Minimum 3 years of experience in consumer debt collections
• Strong understanding of FDCPA and legal collection processes
• Proficiency in Microsoft Office (Word, Excel, Outlook); CLS system knowledge is a plus
• Excellent written and verbal communication skills
• High attention to detail with the ability to manage multiple accounts effectively
• Strong problem-solving and investigative skills
• Dependable, self-motivated, and able to work independently and in a team setting

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.